Shipping & Returns
All orders are processed and shipped out within 48hours .
- $10 flat rate shipping for all Canadian orders.
- FREE shipping is provided on all Canadian orders over $175 (before taxes).
- $15 flat rate shipping to U.S. addresses.
- $35 flat rate International shipping
- All International shipments are final sale because of duty and brokerage fees.
If there are any unexpected delays, you will be notified by e-mail or text.
All orders are sent via Canada Post expedited. Weekends and Public holidays are not considered business days by SAVANA BOULEVARD.
If you are not satisfied with your purchase you can return it in accordance to our Terms & Conditions.Returns must be postmarked no later than 14 days after the original purchase date and returned to the address below.
Returned merchandise must be in its original state, deemed to be unworn with tags attached, or be defective to be accepted for a refund. Mail the completed Return Form (included with your shipment), your original invoice and the merchandise you wish to return to: 44 Gabrielle-Roy, Gatineau QC J8R2V7.
The customer is responsible for all fees related to return shipping/handling costs where applicable.
Sale items can be returned for store credit only within these same timelines.
In-store purchases or local pick up: As above, items can be returned to the boutique for refund or store credit within 14 days of purchase.
Online purchases requiring shipping: As above, items being returned for refund or store credit must be received (by me) within 14 business days from the date you received your order. The cost associated with returning your item(s) will not be reimbursed. I recommend purchasing insurance/tracking number for your return order as I am not responsible for any items lost in transit.
Once I receive your returned items in the mail, a refund or store credit (whichever applies) will be issued, less the cost of shipping paid by you when the order was placed.
If you received free shipping, a $10 fee will be deducted from the refund.
Exchanges by mail: a $10 shipping fee will be applied on all exchanges.
For hygienic reasons, a number of our products cannot be returned or exchanged, including undergarments.
DAMAGED OR FAULTY ITEMS
In the rare event that your order arrives damaged, please send me an e-mail at firstname.lastname@example.org and include a photo of the damaged item(s).