LOCAL PICK UP FOR OTTAWA & GATINEAU

Rental FAQs

HOW LONG CAN I RENT THE DRESS FOR?

Dresses can be rented for 3 days or 7 days, if you need more time please get in touch at savanablvd@gmail.com.

CAN I CANCEL OR EXCHANGE MY DRESS?

Yes, If you cancel up to 3 days to your booking date then you get a refund, cancellations made less then 3 days to booking date will get store credit with no expiry date.

All refunds are subject to -$5 stocking fee.

CAN I JUST BUY THE DRESS/OUTFIT INSTEAD OF RENT?

Yes, please refer to the retail price and send an email to savanablvd@gmail.com with the product name and size. If the dress is available in your size "UNRENTED", I will respond with a paypal invoice.

HOW OFTEN DO YOU GET IN NEW DRESSES?

Biweekly.

HOW DO YOU AVOID FASHION MISHAPS?

Each renter is advised to share some event information upon booking eg: date/name to avoid turning up in similar outfits.

WHERE DO YOU GET YOUR DRESSES FROM?

USA & UK

WHAT ARE YOUR LATE FEES?

$20 per day, after 3 days full retail price of the dress will be charged. For dresses being mailed back, late fees will only be charged if the dress is postmarked at a later date than agreed upon, you will not be charged for any delays due to the carrier / shipping company.

WHAT HAPPENS IF THE DRESS IS DAMAGED?

I strongly recommend opting for the $8 Rental Insurance which covers you for small wear and tear issues including small stains, rips, zipper issues, missing sequins, beads or buttons etc. 

If you choose not to purchase the rental insurance you will be charged for any minor repairs needed upon return of the dress. Savana Boulevard reserves the right to determine whether damages are covered by our rental insurance. If the dress is lost during your rental period or returned damaged beyond repair you will be charged the full retail value of the dress as outlined in the product description.