Frequently Asked Questions
HOW LONG CAN I RENT THE DRESS FOR?
Dresses can be rented for 3 days or 7 days, if you need longer please get in touch at email@example.com
CAN I CANCEL OR EXCHANGE MY DRESS?
Yes, If you cancel up to 4 days to your booking date then you get a refund, cancellations made less then 3 days to booking date will get store credit with no expiry date. All refunds are subject to -$5 stocking fee.
HOW OFTEN DO YOU GET IN NEW DRESSES?
HOW DO YOU AVOID FASHION MISHAPS?
Each renter is advised to share event date/name to avoid turning up in similar outfits
WHERE DO YOU GET YOUR DRESSES FROM?
USA & UK
WHAT ARE YOUR LATE FEES?
$20 per day, after 4 days full retail price of the dress will be charged. For dresses being mailed back, late fees will only be charged if the dress is postmarked at a later date than agreed upon, you will not be charged for any delays due to the carrier / shipping company.
WHAT HAPPENS IF THE DRESS IS DAMAGED?
I strongly recommend opting for the $8 Rental Insurance which covers you for small wear and tear issues including small stains, rips, zipper issues, missing sequins, beads or buttons etc. If you choose not to purchase the rental insurance you will be charged for any minor repairs needed upon return of the dress. Savana Boulevard reserves the right to determine whether damages are covered by our rental insurance. If the dress is lost during your rental period or returned damaged beyond repair you will be charged the full retail value of the dress.
WHAT SIZE IS YOUR MODEL?
- Our model is 5’5 average size 8-10 model usually wears a size Medium
CAN I TEXT IN MY ORDER?
WHERE IS YOUR STORE LOCATED?
- We have a boutique location in KAMPALA-UGANDA and online store.
HOW LONG DOES SHIPPING TAKE?
- Pre Order items will have an estimated arrival date in the description. Items are usually shipped out 24hours upon arrival. Shipping takes 2-3 business days unless there are delays
ARE ALL ITEMS USUALLY RESTOCKED?
- No, most items never restock so we suggest to buy all of the items that you love before they sell out!
DO YOU OFFER PICKUP OPTIONS?
- Yes, online order can be picked up locally in Ottawa ON, and Gatineau QC only.