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Frequently asked questions

 

About Us

Contact Us

Our team at Savana Boulevard aims to deliver top level customer service to our clients. We appreciate feedback so drop us a line!

FAQ

Can I Phone in my Order?

Yes, please TEXT +16137999636

How do I use Promotion Codes?

Standard promotion will be automatically applied to orders.

Coupon or Special promotions will have codes that are emailed to Savy Subscribers

Enter the discount code when checking out to get discounts

All coupons can only be used once, check coupon for more details

Orders

You can check the status of your order by login in into your Savy account once payment is confirmed

Once payment is submitted you cannot change items paid for or payment methods, however if you choose to cancel your order it cannot be re-instated.

Once an order is received and you change your mind please contact our team within 48 hour to process applicable refunds or return

Returns & Exchanges

If you are not satisfied with your purchase you can return it in accordance to our Terms & Conditions.

Returns must be postmarked no later than 20 days after the original purchase date and returned to our processing center.

Original invoice must accompany all returned merchandise in order for refund to be processed.

Online or in store exchanges are not available at this time.

Online refunds will be made to the credit card, Interac, or PayPal account used in the original transaction. Custom made items are not eligible for refunds or returns.

Merchandise purchased online may be returned or exchanged. We are, however, unable to accept return on custom made merchandise, where tag has or price tags have been removed

Returned merchandise must be in its original state, deemed to be unworn with tags attached, or be defective to be accepted for a refund

Mail the completed Return Form (included with your shipment), your original invoice and the merchandise you wish to return.

SAVANA BOULEVARD

4-1261 Terrebone Drive

Ottawa, ON

K2C0S1

The customer is responsible for all fees for return shipping/handling costs, as well as duties and/or taxes for International orders.